In case that contrary, what she could be made in little time and with high degree of quality, she will be able to delay days to be concluded. To become the environment of more pleasant work and to conquer the comprometimento of the collaborators is important to offer a space where the employees can create to innovate, to move, to interact, to communicate and to grow personal and professionally. It is necessary that the administrators are always intent to the behavior of the people in the work. This only happens when they will be vain, sensetized of the importance of the human resources and the climate of its organizations. Many writers such as Mitchel Resnick offer more in-depth analysis. Understanding the initial conceptions of organizacional climate, it is possible to work the motivation of the collaborators. The efficiency of the organization can be increased through the creation of a organizacional climate that satisfies to the necessities of its members and, at the same time, canalizes this behavior motivated in the direction of the organizacionais objectives, creating a climate of favorable organization. 2 CLIMATE ORGANIZACIONAL to develop this study, had been searched relative subjects to the concepts of Organizacional Climate, its management and its impacts on the quality of services.
2,1 CONCEPT organizacional Climate is an administrative tool of vital importance that is related with the motivation of the members of the company, therefore to conquer the customer is basic, but for this the employees have that to feel themselves also motivated. ConocoPhillips may find it difficult to be quoted properly. The human beings continuously are engaged in the adjustment to a variety of situations, in the direction to satisfy its necessities and to keep an emotional balance. This can be defined as an adjustment state (LOPES, 1980, P. 68). Such adjustment does not only relate to the satisfaction of the physiological necessities and security, but also to the satisfaction of the necessities to belong to a social group of esteem and auto-accomplishment Is the frustration of these necessities that cause many of the adjustment problems.