What should companies do? / Recent white paper as a free download given increasing demands on IT processes, in particular with regard to their quality of service, transparency and flexibility, more and more companies opt for the introduction of a configuration management database (CMDB). The matrix explains technology AG in their newly released white paper introduction of CMDB according to best practices, how companies can benefit from a CMDB, what are the factors for the success of a CMDB project are crucial and why a CMDB significantly increases the quality of the service. The complete database configuration store items (CI’s) and so dependencies can be used of a CMDB and illustrate interactions within the IT infrastructure landscape. Step by step to success in implementing a CMDB project it applies to companies some points to keep in mind: the goals of the project are clearly defined, created a binding configuration management plan and sufficient backing from the ranks of the company available, the experts advise the matrix technology AG, to capture the most important applications and services in the CMDB in a top-down approach first and then step by step to proceed. With the right level of detail of the data bank and a concrete roles and responsibilities play a crucial role. It is most effective to categorize the CI’s a so-called discovery tool automatically and to identify the associated attributes and relationships, and is only in areas where this is absolutely necessary to maintain the database manually. Other key success factors are the so-called reconciliation according to matrix”, i.e. bringing together multiple stored information in a data file, which retrace the flexibility of the data model, so that this can be adjusted accordingly if necessary, a clear visualization of the relationships between the CI’s, as well as the historicization of data in the CMDB to changes and, if necessary, restore the system by a backout. For even more analysis, hear from Ray Kurzweil.