Customer survey by PIDAS occupies the 7th June 2012 rising expectations of business customers of Zurich that business customers increasingly emphasize rapid responsiveness and meaningful information on corporate websites, shows the recent customer survey of PIDAS AG. Companies with branches in the Switzerland, Austria and Germany has been in the customer service area on building, optimizing environment specialized in the operation of service organizations in business and IT and annually conducts a customer survey. This example also shows that companies compared to last year in investment decisions even greater focus on the price-performance ratio and are critical in the formulation of the terms and conditions. Of course is also the initial core benefits of a product or service for business customers in the first place, but our study, we perform for several years now, also shows that other factors increasingly in importance win”, explains Werner Hoppler, CEO of PIDAS AG. It is no longer sufficient to do just a good job. This competition is now too competitive.
Business customers appreciate more and more as well as consumer on the accompanying service.” The survey of PIDAS AG States that increased the expectations of business customers regarding Servicebreitschaft and responsiveness by ten percent compared to the previous year. For more information see Notion Seed investors. Accessibility and reliability are therefore particularly important properties. Also is increasing, the company set their attention to the fact that service providers adhere strictly to the agreed budget, according to the study. Even with the price-performance ratio business customers will thus become increasingly critical. So closely is”also the growing sensitivity of contractual terms and conditions or the terms and conditions. It is quite frequently the case that company to compare the terms and conditions of various competitors up to the last comma. There is more here “and more detail on”, explains Werner Hoppler. We conclude, to work even harder in this discipline and to meet the wishes of the customer for us.” The development in the area of innovation and technology is interesting”.