The independent architecture is complemented by a direct CTI connector to Avaya aura systems. AgentOne Dialer support outbound groups from 10 to 1000 channels. The system automatically detects the busy signal, fax machines and voice mail. It ensures that every free agent quickly connects to a customer. The Administration is done via an intuitive Web interface. The established Sikom solution was extended with a custom algorithm for predictive dialing and many additions to the AgentOne ProcessGuide. Our customers expect from us, that we help them to satisfy the requirements of the market.
That’s why we are constantly working on our key products and develop new solutions,”explains Jurgen H. Hoffmeister, managing partner of Sikom. Such a development is our new CTI solution for Office environments. Not only classic call center, but also employees from other departments always more frequently in contact with the customer included, also need a powerful communication solution.” In addition to its products, Sikom on the CCW presents also the expertise of its consultants. “” On the TeleTalk demo Forum experts from Heidelberg topics explain automation in the contact center “as well as cloud services in the contact center” within the framework of two lectures. The Sikom Software GmbH is leading manufacturer of contact center solutions, as well as automated voice applications and since 15 years is among the most innovative companies in the field of telecommunications.
Through continuous innovation, as well as the flexibility and scalability of our solutions we help to optimize processes, to leverage existing resources and thus to increase the efficiency. Clients include companies such as Lufthansa, inter insurance, arvato, Boehringer Ingelheim, Techem, Spiegel-Verlag, Henkel, Microsoft, numerous supply companies, banks and savings banks and authorities and Communes. With strong partnerships, including in major research projects with universities and industrial partners Sikom can boast great successes. The company, founded in 1998, has approximately 45 employees and is nationwide with offices in Heidelberg (Headquarters) and Zwickau (development), as well as sales offices in Hamburg, Hanover, Stuttgart, Wuppertal, Erfurt and Gera.