The model of care to clients of Axtel attends a separately according to customers, its segmentation. This leads to that in cases of widespread failures, large companies could receive more direct attention, while smaller customers had to wait to be served and have information about what was happening. The impact of Alex was huge, as evidenced by the photos and telecommunications were not the only ones affected. But Axtel if it was the phone company that suffered and not only its customers of Monterrey and the North were affected, since there were also complaints about failures in other cities. What was missing was clear information on the scope of the Affectations and actions to correct them.
Limited to reporting through facebook that they were working on solving problems, was definitely not enough. Axtel, like other telecommunications companies, give great emphasis in its model of care to the customer. Is why you must be able to maintain schemes that guarantee the continuity of your system even if your telecom network failures generalised as Hurricane Alex. Being that technology was not prepared for the eventuality of Alex, it is expected that Alestra is sufficiently honest and modify their advertising or to explain what actions will take for hereinafter Yes be able to meet this claim. Different areas of Mexico are struck by hurricanes every year and remain impossible to predict the affectation, it is possible to be prepared to at least provide a warning and accurate, clear, and timely information to customers and any segment.